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GENERAL TERMS AND CONDITIONS (GTC)

Governing Outpatient Dental Care and Private Dental Services

A MEDCON Amerikai-Magyar Egészségügyi Szervezeteket és Vállalkozásokat Menedzselő és Szaktanácsadó Korlátolt Felelősségű Társaság Registered office: 1031 Budapest, Silvanus sétány 21., 2nd Floor, Door 4, Hungary, Company registration number: 01-09-675749, Tax number: 10704145-1-41, Represented by: Dr. Dániel Balázs Varga, Managing Director (hereinafter: the "Provider") and

the patient receiving healthcare services from the Provider (hereinafter: the "Patient"), jointly referred to as the "Parties", and individually as a "Party".

Unless otherwise agreed in writing by the Parties in an individual service agreement (hereinafter: the "Individual Service Agreement"), these General Terms and Conditions shall apply to all dental, oral healthcare and other healthcare services provided by the Provider to the Patient. These GTC constitute standard contractual terms within the meaning of Sections 6:77–6:81 of Act V of 2013 on the Hungarian Civil Code (the "Civil Code") and shall form an integral part of the contractual relationship between the Parties. These GTC become part of the contract provided that the Provider has made them available to the Patient prior to the conclusion of the contract and the Patient has accepted them either expressly or by implied conduct. By booking an appointment and receiving treatment, the Patient confirms that they had the opportunity to review these GTC, the Privacy Notice and the applicable Price List before entering into the contractual relationship.

1. Provider Information

  • Company Name: MEDCON Amerikai-Magyar Egészségügyi Szervezeteket és Vállalkozásokat Menedzselő és Szaktanácsadó Korlátolt Felelősségű Társaság
  • Registered Office: 1031 Budapest, Silvanus sétány 21. 2.em. 4.
  • Company Registration Number: 01-09-675749
  • Tax Number: 10704145-1-41
  • Managing Director: Dr. Dániel Balázs Varga
  • Website: https://www.implantix.hu
  • E-mail: info@implantix.hu
  • Clinic Address: 1137 Budapest, Szent István krt. 12, félemelet

2. General Provisions

2.1. The Provider is a private healthcare company providing fee-based (non-state-funded) outpatient dental care and private healthcare services. The Provider holds all professional licences, regulatory approvals and operating permits required for the lawful provision of its services.

2.2. The Provider confirms that it maintains professional liability insurance covering its healthcare activities in accordance with applicable legal requirements.

2.3. By accepting the individual quotation and treatment plan prepared by the Provider, the Patient undertakes to pay the applicable service fees. Unless otherwise expressly regulated in the Individual Service Agreement, the provisions of these GTC shall govern all healthcare services provided to the Patient.

2.4. The Patient expressly acknowledges that the services provided by the Provider are not financed by the Hungarian public health insurance system. The fees payable for the services are determined on the basis of the Patient's current medical and dental condition, individual treatment needs, personalised treatment plan, the performance deadline undertaken by the Provider, and the Provider's Price List effective at the relevant time.

2.5. Unless otherwise agreed in writing, these GTC shall apply to all quotations issued by the Provider, all services performed by the Provider, and all agreements concluded between the Provider and the Patient.

2.6. For the purposes of these GTC, the Patient shall mean the individual receiving the healthcare services. Where the services are provided to a minor or to a person whose legal capacity is partially or fully restricted, the term "Patient" shall also include the individual's legal representative. The Provider's services are generally available only to persons aged 18 years or older. Patients under the age of 18 may receive treatment only upon presentation of the written consent of their legal representative, as required by applicable law.

2.7. The Parties shall determine the scope of the selected dental services, including any required dental prostheses, appliances or materials, on the basis of these GTC together with the applicable oral or written quotation, treatment plan or Individual Service Agreement. In the event of any inconsistency between these GTC and an Individual Service Agreement, the provisions of the Individual Service Agreement shall prevail.

2.8. Unless otherwise provided in the treatment plan or the Individual Service Agreement, the contractual relationship shall remain in effect for a fixed term ending upon completion of the agreed treatment. The treatment plan and quotation may be amended where medically justified. In such cases, the Provider shall promptly inform the Patient and, where the proposed amendment materially affects the nature of the treatment or procedure, obtain the Patient's prior approval. Material modifications include, in particular: the nature of the treatment or procedure; its associated risks; its expected duration; and the applicable service fee.

3. Services

3.1. The Provider shall provide dental and oral healthcare services to the Patient in accordance with the Individual Service Agreement and/or the approved Treatment Plan. Prior to commencing treatment, the Provider shall perform a clinical assessment and offer a professional consultation (collectively referred to as the "Services"). The Services shall be provided at the Provider's dental clinic (the "Clinic").

3.2. The Services shall be performed by the Provider through its healthcare professionals and other authorised personnel (the "Staff"). The Provider may engage subcontractors for the fulfilment of its contractual obligations, provided that all applicable legal and professional requirements are complied with.

3.3. The Provider shall receive the Patient at the pre-arranged appointment time at the Clinic and shall provide the agreed Services. In consideration for the Services, the Provider shall be entitled to the applicable service fee. Unless otherwise specified in the Individual Service Agreement, or where the nature of the Service does not require a written Individual Service Agreement, the Patient shall pay the fee specified in the Provider's Price List effective at the time the Services are rendered.

3.4. The Patient acknowledges that, with the exception of the consultation fee, the fees for the Services may vary depending on the nature of the treatment, the Patient's individual condition, the complexity, duration and feasibility of the procedure, and other relevant professional considerations.

4. Appointment Reservation Fee

4.1. The Patient shall notify the Provider without undue delay if they are unable to attend a previously scheduled appointment. For general dental treatments, appointments may be cancelled or rescheduled free of charge no later than 24 hours before the scheduled appointment, either in writing (by e-mail) or verbally (by telephone).

4.2. If the Patient cancels the appointment within 24 hours of the scheduled time or fails to attend the appointment without prior notice, the Patient shall pay an Appointment Reservation Fee of HUF 10,000 as compensation for the Provider's scheduling, organisational and reserved clinical capacity costs associated with the appointment.

4.3. By way of exception to Section 4.2, where the Patient is prevented from attending the appointment due to an unforeseeable, unavoidable circumstance beyond the Patient's control that is duly substantiated, and consequently cancels or reschedules the appointment within the 24-hour period, the Provider shall credit the Appointment Reservation Fee towards the fee payable for the rescheduled appointment agreed between the Parties. If the Patient does not request a new appointment, or subsequently fails to attend the rescheduled appointment, the Appointment Reservation Fee shall be retained by the Provider as compensation for the reserved appointment slot and related administrative costs.

4.4. For major treatments or surgical procedures, the Parties shall separately regulate the rules governing appointment booking, advance payments, cancellations and treatment cancellation in the Individual Service Agreement. In such cases, the provisions of the Individual Service Agreement shall prevail.

Rights and Obligations of the Parties

5.1. Rights and Obligations of the Provider

1. The Provider undertakes to perform all Services professionally, with the highest degree of care and diligence required under Act CLIV of 1997 on Healthcare (the "Healthcare Act"), in accordance with all applicable laws, professional standards and ethical requirements. Prior to any treatment or procedure, the Provider shall inform the Patient of the nature of the treatment, its expected course, potential risks and possible complications in accordance with the Healthcare Act. The Patient confirms receipt of such information by signing the Medical History Form and, where applicable, the relevant informed consent form. Where required by law, the Provider may make the commencement of a treatment or procedure conditional upon obtaining the Patient's legally valid consent appropriate to the nature of the intervention. If the required consent has not been obtained, the treatment or procedure shall not commence. The formal requirements applicable to consent are determined by the Healthcare Act, while the content and form of the consent depend on the nature of the particular procedure.

2. Any instructions given by the Patient that differ from the contractual arrangements shall become binding upon the Provider only if confirmed by the Provider in writing. The Provider shall make every reasonable effort to commence the agreed treatment at the scheduled appointment time. However, the Patient acknowledges that unforeseen complications arising during the treatment of another patient may require the Provider to extend the duration of the preceding appointment in the interest of that patient's health. Accordingly, the Patient agrees that a waiting time of up to 30 minutes beyond the scheduled appointment time may reasonably occur, unless the Provider informs the Patient otherwise based on the circumstances of that particular day. If, for reasons beyond the Provider's control, the scheduled treatment cannot commence at the agreed time, the Provider shall promptly inform the Patient and offer a new appointment. In such cases, the Parties shall have the rights and obligations provided by the applicable laws.

3. Following examination of the Patient, the Provider shall be entitled to refuse to provide the requested Services, including but not limited to where:

  1. the examination establishes that the Patient is medically unfit for the proposed treatment or procedure;
  2. the requested treatment would violate applicable laws or accepted professional standards;
  3. in the professional opinion of the treating dentist, whether formed during the consultation or at any later stage, the Patient's physical, mental or psychological condition renders the Patient unsuitable for the proposed treatment;
  4. the Patient fails to fulfil or is in default of their payment obligations;
  5. the Patient breaches the provisions of these GTC or the Clinic Rules.

4. In performing its activities, the Provider shall at all times act with the level of care and diligence reasonably expected under the circumstances while taking the Patient's best interests into account.

5.2. Rights and Obligations of the Patient

1. The Patient shall attend examinations and treatments at the agreed appointment time. If the Patient arrives more than 10 minutes late, the Provider shall be entitled to refuse treatment at the scheduled appointment and arrange a new appointment. The Patient shall attend appointments in a physical and mental condition suitable for receiving treatment. Where the Patient is not fit to undergo treatment, the Provider may refuse to provide the Services. The Provider shall also be entitled to charge the applicable Appointment Reservation Fee set out in the Price List where treatment cannot be performed due to the Patient's condition or lack of cooperation.

2. The Patient consents to all examinations reasonably necessary for the provision of the Services and undertakes to cooperate fully throughout the examination and treatment process. The Patient shall cooperate with the Provider and all healthcare professionals involved in the provision of care, including by:

  1. providing all information necessary for establishing a diagnosis, preparing an appropriate treatment plan and performing the planned procedures, including details of previous illnesses, treatments, medications, medical products and relevant health risk factors;
  2. providing complete medical records relevant to the treatment. Medical documentation prepared in a language other than Hungarian shall be accompanied by an official Hungarian translation where required. The Patient acknowledges that failure to provide complete medical documentation may adversely affect the safety and effectiveness of the treatment;
  3. informing the Provider of any infectious diseases or other medical conditions that may endanger the life or physical integrity of others or restrict the performance of professional activities;
  4. informing the Provider of any previous legal declarations relating to the Patient's healthcare;
  5. complying with all professional instructions and recommendations provided by the Provider;
  6. obeying the Clinic Rules;
  7. providing valid identification and personal data as required by applicable law.

3. As part of the Patient's duty to cooperate, the Patient shall complete all questionnaires provided by the Provider, including the Medical History Form and Patient Registration Form. While respecting the Patient's right of self-determination, the Patient acknowledges that the declarations required by law—particularly written informed consent where applicable—constitute a prerequisite for commencing treatment. In the absence of the legally required declarations, the Provider shall not perform the treatment or procedure.

4. The Patient bears sole responsibility for the accuracy and completeness of all personal, medical and treatment-related information provided during the patient intake process. The Provider shall not be liable for any consequences arising from inaccurate, incomplete or delayed information supplied by the Patient. Where necessary due to incomplete or subsequently amended information, the Provider may modify the treatment plan and quotation accordingly.

5. The Patient may, at their own responsibility, request the interruption or permanent discontinuation of treatment at any time. In such event, the Patient shall remain liable to pay for all Services already performed and for all costs already incurred, including but not limited to dental laboratory work and custom-ordered materials. Any adverse consequences resulting from interruption or termination of treatment shall be borne by the Party requesting such interruption or termination. The Patient shall comply with all applicable legal requirements, public health regulations and the Provider's operational rules throughout the provision of the Services. The Patient shall enjoy all rights afforded to patients under the Healthcare Act and shall comply with all obligations imposed by applicable legislation.

6. Fee

6.1. The Patient shall pay the applicable service fees for the Services received. The Provider shall make its current Price List available by displaying it at the Clinic and publishing it on its website.

6.2. Fees for third-party services procured by the Provider from external service providers and the cost of which is known in advance shall be paid by the Patient at the time of ordering against invoice. Until such payment has been received, the Provider may refuse to commence the Services or suspend an ongoing treatment. The fees payable for third-party services represent consideration payable to the external service provider and do not form part of the Provider's own service fee. The remaining balance of the treatment fee shall become due at the time(s) determined by the Provider.

6.3. Unless otherwise agreed, the fee for each individual treatment shall be payable immediately after completion of the treatment. Payment may be made by cash, bank card or advance bank transfer.

6.4. The fees specified in the quotation shall apply under the conditions set out therein. If unforeseen but medically justified additional procedures become necessary after treatment has commenced, the Provider shall promptly inform the Patient and obtain the Patient's approval before any corresponding adjustment of the treatment fee.

6.5. For major treatments or surgical procedures, the Provider may require the payment of an advance deposit. The amount and terms of such deposit shall be specified in the Individual Service Agreement. Unless otherwise provided therein regarding refunds or cancellation charges, the Provider may deduct its duly documented costs already incurred from the advance payment if the treatment is cancelled or terminated by the Patient, and shall refund the remaining balance within 15 days. For high-value treatments involving individually manufactured restorations or custom-ordered materials, the Provider shall be entitled to a contractual cancellation fee reflecting the reserved surgical capacity, allocated personnel and ordered materials if the treatment is cancelled. The applicable cancellation fee and its calculation shall be specified in the Individual Service Agreement.

6.6. Where the Provider advertises promotional offers, the discounted fees shall apply only if all conditions of the relevant promotion are satisfied. Where treatment is provided without a written Individual Service Agreement, promotional pricing shall likewise apply only if the applicable promotional conditions are fulfilled. If the Patient fails to meet those conditions, the Provider shall be entitled to charge the full standard fee set out in the current Price List.

6.7. In the event of late payment, default interest shall accrue at a rate equal to twice the prevailing base rate of the National Bank of Hungary, unless mandatory law provides otherwise.

6.8. Following completion of the Services, the Provider shall issue an invoice denominated in Hungarian Forints (HUF), either in paper or electronic form, in accordance with the applicable accounting and tax legislation.

7. Liability

7.1. The Provider's liability shall be governed by the applicable provisions of the Hungarian Civil Code and all other applicable laws.

7.2. The Provider shall make every reasonable professional effort to achieve the intended treatment outcome. However, the Patient acknowledges that the expected result and the duration of the healing process may vary from average expectations due to the individual biological characteristics of the Patient and other unforeseeable medical risks.

7.3. The outcome of aesthetic dental treatments is inherently subjective and may vary according to each Patient's individual expectations and aesthetic preferences. Accordingly, the Provider does not guarantee any specific aesthetic outcome or healing result beyond the obligations imposed by applicable law. A difference in subjective aesthetic expectations alone shall not constitute defective performance. Nevertheless, where an objectively verifiable professional error has occurred, the Patient may enforce the rights available under applicable legislation.

7.4. In addition to the generally recognised risks associated with dental procedures, certain treatment-related conditions of a predominantly aesthetic nature—including, but not limited to, bruising, scars of varying thickness, gingival recession and similar conditions—may occur depending on the Patient's individual anatomy, sensitivity and biological characteristics. The Provider shall not be liable for consequences that could not reasonably have been foreseen despite exercising the required professional care and that are not attributable to any fault or negligence on the part of the Provider.

7.5. Where the Patient breaches their duties of disclosure, cooperation or compliance with professional instructions, such conduct shall be taken into account when determining causation, contributory negligence and the extent of any damages.

7.6. The Patient acknowledges that all members of the Staff involved in the treatment perform their duties responsibly, with the highest degree of professional care, diligence and expertise required by the Healthcare Act. The Provider shall ensure that all necessary follow-up examinations, aftercare and corrective treatment are made available at the pre-arranged appointments where medically indicated.

7.7. With respect to dental implant procedures, the Provider shall exercise the highest degree of professional care in selecting, procuring and placing dental implants in accordance with applicable legislation, recognised professional standards and both Hungarian and international clinical protocols. The Patient acknowledges that dental implants are not lifetime devices and that their longevity depends on numerous factors, including but not limited to the type of implant, surgical circumstances, the Patient's anatomy, general health, lifestyle and individual biological characteristics. The Provider shall not be liable for complications or consequences that could not reasonably have been foreseen despite exercising due professional care and that are not attributable to any act or omission of the Provider.

8. Statutory Warranty and Commercial Warranty

8.1. The Provider offers the following commercial warranty periods in respect of dental treatments:

  1. Dental Fillings: 3 years from the original treatment date
  2. Crowns and bridges: 6 years from the original treatment date
  3. Dental Implants: 10 years from the original treatment date
  4. Root canal treatments: 5 years from the original treatment date
  5. Removable dentures: 2 years from the original treatment date
  6. Cervical fillings: 1 year from the original treatment date

Warranty Conditions:

  • This warranty applies exclusively to the specific dental treatment performed by Implantix and remains valid for the applicable warranty period commencing on the original treatment date.
  • Unless otherwise advised by the treating dentist, the Patient must undergo professional oral hygiene maintenance (scale and polish) every six (6) months throughout the warranty period, attend all recommended follow-up examinations and comply with the recommended maintenance programme.
  • The Patient must maintain appropriate oral hygiene by keeping the dental restoration clean using the recommended oral hygiene methods and products, including regular tooth brushing, flossing, interdental brushes and other recommended oral hygiene products.
  • The dental restoration must be used only for its intended purpose and be subjected solely to normal physiological chewing forces that do not overload the restoration.
  • Where a defect or failure is directly attributable to the original dental treatment, the warranty covers the repair or replacement of that treatment, at the professional discretion of the treating dentist.
  • The warranty includes the cost of the materials and labour required for the repair or replacement of the covered dental treatment.

Warranty Exclusions:

  • This warranty does not cover damage resulting from poor oral hygiene, accidents, misuse, abuse or failure to follow the Provider's post-treatment instructions.
  • The warranty does not cover problems arising from changes in the Patient's general health, lifestyle or other external factors beyond the reasonable control of Implantix.

Transferability:
This warranty is personal to the Patient and is non-transferable. It applies only to Patients who received the original treatment at the Implantix Downtown Dental Clinic.

Documentation Requirements:
The Patient shall retain documentation relating to regular dental examinations and follow-up visits and shall provide such documentation to the Provider upon request when making a warranty claim.

Review and Amendment:
This Warranty Policy is subject to periodic review. The Provider reserves the right to amend or update this Warranty Policy. Patients shall be informed of any material amendments.

The foregoing commercial warranty shall apply in addition to any statutory warranty rights available under applicable law. A warranty claim shall not be enforceable where the defect results from: fault or negligent conduct attributable to the Patient; a serious breach of the Provider's instructions; treatment or aftercare performed by a third party without the Provider's prior approval.

8.2. The Provider shall be released from its warranty obligations if:

  • the Patient fails to attend the follow-up examinations or professional cleaning appointments prescribed by the treating dentist;
  • the Patient requests treatment that deviates from the treatment recommended by the treating dentist;
  • he Patient fails to maintain appropriate oral hygiene;
  • the Patient fails to comply with the treating dentist's instructions;
  • he damage results from bruxism (habitual teeth grinding) or excessive clenching;
  • the Patient undergoes further treatment affecting the relevant tooth at another dental practice or has the dental restoration repaired by a third party;
  • the Patient fails to obtain or wear a night guard recommended by the treating dentist;
  • the damage results from medical conditions unrelated to the dental treatment;
  • the restoration is damaged due to accidental, mechanical or chemical causes;
  • a Páciens a kifogást határidőn belül bejelenti, de a kivizsgálást nem teszi lehetővé.

Submission of a warranty claim is conditional upon the Patient having fully settled all outstanding payment obligations owed to the Provider.

8.3. The warranty does not extend to temporary dental restorations; the subsequent need for root canal treatment of teeth restored with crowns or bridges; complications arising during or after root canal treatment and their consequences.

8.4. As a general rule, warranty claims shall be satisfied by repair or replacement. Refunds shall only be available where required under applicable law.

8.5. Statutory warranty rights and commercial warranty claims shall otherwise be governed by the provisions of the Hungarian Civil Code and other applicable legislation.

Information Regarding the Risks of Medical Procedures

9.1. Pursuant to the Healthcare Act, the Patient must provide informed consent prior to any invasive medical procedure. The form and manner of such consent shall be determined by the applicable legal requirements and the nature of the procedure.

9.2. Every medical procedure carries inherent risks, which may occur despite the exercise of the utmost professional care. The likelihood of such risks is minimised through accurate diagnosis—requiring the use of appropriate diagnostic methods—and by the Patient providing complete and accurate information regarding their medical history, general health and current medications.

9.3. Before commencing any dental treatment or procedure, the Provider shall provide the Patient with detailed, individualised information regarding the potential risks and complications associated with the proposed treatment.

9.4. The Patient may withdraw their informed consent at any time prior to the commencement of the treatment or procedure without providing any reason. In such event, however, the Patient shall reimburse the Provider for all reasonable costs actually incurred up to the time of withdrawal.

10. Complaints Procedure

10.1. In accordance with applicable laws and regulations, every Patient receiving healthcare services from the Provider shall have the right to submit complaints concerning any aspect of the healthcare services provided and to have such complaints properly investigated.

10.2. The Patient or the Patient's relative may submit a complaint relating to the healthcare services provided: by e-mail to info@implantix.hu; by post addressed to the Provider's registered office; or in person at the Clinic's reception. A written complaint shall include: the Patient's identifying details; a description of the complaint; all relevant facts and circumstances; and the signature of the complainant. Where a complaint is made verbally, it shall be recorded in writing and signed by the Patient or by the Patient's legal representative or authorised representative. Where a representative acts on behalf of the Patient, an authorisation complying with the applicable legal requirements shall also be provided.

10.3. Upon receipt of a complaint, the Managing Director of the Provider, or a person designated by the Managing Director, shall initiate an investigation within five (5) business days. The person conducting the investigation shall hear the views of all persons concerned and thoroughly examine and assess all relevant circumstances relating to the complaint.

10.4. The Provider shall notify the complainant in writing of the outcome of the investigation within thirty (30) days from the date the complaint was received. Where the complainant has consented to electronic communication, the Provider shall send its response by e-mail. If the complainant's e-mail address is unavailable or the complainant has requested a postal response, the Provider shall respond by post.

10.5. The Patient shall notify the Provider without undue delay of any quality-related concern or other complaint following completion of the treatment. For the purpose of investigating the complaint, the Patient shall: attend any examination reasonably requested by the Provider; make the relevant dental restoration available for inspection; and provide all information and documentation necessary for the investigation of the complaint.

10.6. The exercise of the complaint procedure described above shall not prejudice the Patient's right to seek redress before the competent authorities or other bodies provided for under Hungarian law, including:

  1. National Centre for Public Health and Pharmacy (NNGYK) 1097 Budapest, Albert Flórián út 2-6.; Általános tájékoztatás: 1812; Postafiók: 1437 Budapest, Pf. 777
  2. Hungarian Medical Chamber (for professional and ethical complaints) 1068 Budapest, Szondi utca 100.; Postacím: 1390 Budapest 62., Pf.: 175.
  3. Consumer Protection Authority (the competent Metropolitan or County Government Office) Government Information Line: 1818
  4. Competent Conciliation Board 1016 Budapest, Krisztina krt. 99.

10.7. The Patient may also submit complaints concerning healthcare services to the competent Patient Rights Representative. The name, office hours and contact details of the Patient Rights Representative shall be displayed prominently within the Clinic.

11. Data Protection

The Provider's Privacy Notice is available on the Provider's website at: https://implantix.hu/adatkezelesi-tajekoztato/ The Privacy Notice forms an integral part of the contractual relationship between the Provider and the Patient.

12. Clinic Rules

12.1. The Patient and any accompanying person shall conduct themselves within the Clinic in a manner that does not disturb other patients, healthcare staff or the operation of the Clinic.

12.2. The following are strictly prohibited anywhere on the Clinic premises: entering or remaining on the premises while under the influence of alcohol, narcotics, intoxicating medication or any other intoxicating substance not authorised by the Provider; consuming such substances on the premises; smoking, including the use of IQOS devices, electronic cigarettes and similar products.

12.3. The Patient and any accompanying person shall help maintain cleanliness throughout the Clinic, including the waiting area and restroom facilities.

12.4. The Patient and any accompanying person shall compensate the Provider for any damage caused to the Provider's property, including damage resulting from breakage or vandalism.

12.5. The Patient and any accompanying person remain responsible for safeguarding their own personal belongings while on the Clinic premises. The Provider accepts no liability for loss of or damage to personal property.

12.6. Animals are not permitted within the Clinic, with the sole exception of certified guide dogs assisting visually impaired persons.

12.7. The Provider reserves the right to refuse treatment where:

  1. the Patient seriously breaches their duty to cooperate;
  2. the Patient or an accompanying person behaves in an abusive, offensive or threatening manner towards the Provider or any member of its Staff;
  3. the Patient's behaviour endangers the life, health or physical safety of the treating dentist or any member of the Staff.

13. Final Provisions

13.1. These General Terms and Conditions shall govern all matters not expressly regulated otherwise in the Individual Service Agreement concluded between the Provider and the Patient. In the event of any inconsistency between these GTC and the Individual Service Agreement, the provisions of the Individual Service Agreement shall prevail.

13.2. The Provider may amend these General Terms and Conditions only where such amendment is justified by: changes in applicable legislation; changes to the Provider's operational procedures; or professional or regulatory requirements. Any amendment shall not adversely affect contractual relationships already in existence unless the Patient has expressly agreed to the relevant amendment. The amended GTC shall be published by displaying them at the Clinic and on the Provider's website. Patients affected by the amendment shall be duly informed of the changes.

13.3. Should any provision of these GTC or of an Individual Service Agreement be held to be invalid, illegal or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions. In such event, the invalid or unenforceable provision shall be replaced or interpreted, to the greatest extent permitted by applicable law, in a manner that most closely reflects the original intent and commercial purpose of the Parties.

13.4. The Provider shall ensure that these General Terms and Conditions are made available to Patients prior to the establishment of the contractual relationship. These GTC are publicly available and may be reviewed by any person at the Clinic and on the Provider's website.

Budapest, 2026.06.23.